Shopping & Orders

  • We operate an appointment-based showroom in Calgary, Alberta, and work with a growing family of stockists across Canada, the United States, and around the world. If you'd like to experience our products in person, we'd be happy to help you find a retailer near you or arrange a showroom visit.

  • Heartprint Threads is based in Calgary, Alberta, Canada. Our showroom is open by appointment, and our products are available through select retail partners across North America.

  • Yes. We offer corporate gifting, employee appreciation gifts, client gifts, event gifts, and custom programs for organizations of all sizes. Contact us to discuss options and bulk pricing.

  • We're always interested in connecting with retailers that share our values and appreciation for thoughtfully designed products. Visit our Wholesale page or contact us to learn more about becoming a Heartprint Threads stockist.

  • Absolutely. Many of our products are purchased as gifts and shipped directly to the recipient. Simply enter the recipient's shipping address at checkout.

  • Yes. Digital gift cards are available and make a great option when you're not sure which design, size, or colour someone would love most. 

  • Yes. We are happy to arrange local pickup at our Calgary showroom by appointment. You're welcome to shop during your visit, or place your order online ahead of time. If you've already paid for shipping on an order that is picked up in person, we'll happily refund the shipping charges at the time of pickup. Contact us to arrange a pickup appointment.

Products & Care

  • Our woven blankets are made from premium acrylic fibres.

    We choose acrylic for its durability, easy care, colour retention, and long-lasting comfort. Unlike wool and other animal fibres, acrylic does not contain lanolin and is often preferred by those who find wool products itchy or irritating.

    Acrylic is also machine washable, resistant to shrinking, naturally resistant to damage from moths, and more resistant to mildew and mold than many natural fibres.

    Every fibre has its strengths, and we believe premium acrylic offers an ideal balance of comfort, practicality, and longevity for everyday use.

  • Our woven blankets are produced by trusted manufacturing partners in Ecuador. Many of our designs are created in collaboration with Canadian artists and our Ecuadorian partners. Select products, such as our Adventure Blankets, are designed in Canada and manufactured overseas.

  • Heartprint Threads products are designed in Canada and produced by carefully selected manufacturing partners around the world. Product-specific origin information can be found on each product page.

  • Our blankets are made to be enjoyed and don't require frequent washing. When a wash is needed, most woven blankets can be machine washed in cold water on a gentle cycle and hung to dry or tumble dried on low heat.

    With proper care, your blanket can remain a well-loved companion for many years.

  • Yes. Because our blankets are woven textiles, you may notice minor variations in colour, weave, texture, or professionally repaired threads. Minor shedding may also occur, particularly during the first uses and washes. These characteristics are normal and do not affect the durability or performance of your blanket

  • No. Our woven blankets are made from premium acrylic fibres, and we believe customers deserve clear and accurate information about the materials they're purchasing.

    Genuine alpaca and wool fibres typically command significantly higher material costs than acrylic. If a blanket is advertised as alpaca or wool, we encourage customers to look for clear fibre content disclosures and ask questions if the materials are not explicitly stated.

    At Heartprint Threads, we clearly identify the materials used in every product so you can shop with confidence.

  • Our woven blankets are made from premium acrylic fibres, not wool or alpaca. While natural fibres have their own advantages, they can also feel itchy or irritating to some people.

    Acrylic is often chosen for its durability, easy care, colour retention, and comfortable feel against the skin. If you're comparing different blanket materials, it's important to remember that each fibre has its own texture, weight, and characteristics.

    Comfort is personal, and every individual experiences fabrics differently.

  • Do not pull the thread. In most cases, a loose thread can simply be tucked back into the weave. If you have concerns about your blanket, please contact us and we'd be happy to help.

  • We focus on thoughtful design, durable construction, and meaningful impact. Many of our products are created in collaboration with artists and manufacturing partners who share our values, and every purchase helps support our Warm for All blanket donation program.

Giving Back

  • Through our Warm for All program, every eligible blanket purchased helps provide warmth to someone in need.

    We work with community organizations to provide new blankets that best fit the needs of the people they serve. Depending on the situation, this may include emergency blankets, children's blankets, single blankets, double blankets, birthing blankets for new mothers, first-home blankets for families starting over, welcome-home blankets for individuals and families new to Canada, blankets for shelters and outreach programs, and programs supporting vulnerable youth, LGBTQ+ individuals, and others facing challenging circumstances.

    By working closely with our community partners, we're able to direct warmth where it can make the greatest impact.

    At Heartprint Threads, we believe warmth means more than comfort—it can mean feeling welcome, supported, and at home. click here for more info!

  • Contact us here to nominate an organization and we’ll be sure to get in touch! Whether it’s for a one time event or more consistent donations, please reach out.

Shipping, Delivery, & Returns

  • Shipping rates are calculated at checkout. We also offer free shipping promotions from time to time.

  • All Heartprint Threads orders ship from Calgary, Alberta, Canada.

  • Yes. You'll receive a tracking number by email once your order ships.

  • Please contact us as soon as possible and include photos of the package and product. We'll work quickly to make things right.

  • Absolutely. Many of our products are purchased as gifts and shipped directly to the recipient.

  • International orders may be subject to duties, tariffs, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer.

  • Canada and U.S. orders typically arrive within 5–8 business days. International orders typically arrive within 10–14 business days.

  • Check with household members, neighbours, and your local carrier first. If you're still unable to locate your package, contact us and we'll do our best to help.

  • What is your return policy?

    We accept returns within 30 days of delivery. Items must be returned in clean, resalable condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.

    Read our full Return & Refund Policy here.

  • Yes. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.

  • Yes. We understand that sometimes a product needs to be seen in your home to know if it's the right fit. Products may be carefully opened and evaluated before being returned.

  • Refunds are typically processed within 2 business days after the returned item has been received and inspected.

  • Products purchased through one of our retail partners should be returned to the retailer where they were purchased. We're always happy to work with both you and the retailer if there's a product concern.